Pro-Tech Glass, LLC — Privacy Policy & SMS Terms

Effective Date: September 17, 2026

Pro-Tech Glass, LLC ("we," "us," or "our") operates protechglasscolumbus.com. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Information you give us directly. When you call, text, or email us to request a quote or schedule service, we collect the information you choose to share. This typically includes your name, phone number, email address, service address or vehicle details, and any photos or descriptions of the glass work you need.

Information collected automatically. When you visit our website, certain information is collected automatically, including your IP address, browser type, device type, pages viewed, time spent on the site, and the site you came from. We also track which contact buttons are clicked — for example, whether a visitor tapped the call, text, or email link — so we can understand how people reach us.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and questions
• Schedule, perform, and follow up on glass repair and replacement service
• Send you estimates, appointment details, and service updates
• Keep records of work performed
• Understand how our website is used so we can improve it

Text Messaging

If you text us — including by tapping a "Text for a Quote" link on our website — we will use your mobile number to respond to your request and communicate with you about your service.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you wish to be removed from receiving future communications, you can opt out by texting STOP.

Full details about our text messaging program are in the SMS Terms section below.

How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. Companies that help us operate our business — such as our website host, our text messaging provider, and our analytics providers — may process information on our behalf. They are permitted to use it only to provide services to us.
• Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect the safety and rights of our customers, our employees, or the public.

As stated above, text messaging opt-in data and consent are never shared with any third party for any purpose.

Analytics and Cookies

Our website uses Google Analytics and Vercel Analytics to understand how visitors use the site. These services use cookies and similar technologies to collect usage data. Information collected by Google Analytics is governed by Google's privacy policy; information collected by Vercel Analytics is governed by Vercel's privacy policy.

Our location page includes an embedded Google Map. Loading that map may allow Google to set cookies and collect information about your visit. Clicking our Instagram link will take you to a site operated by Meta, which has its own privacy practices.

Most browsers let you block or delete cookies through their settings. Blocking cookies will not prevent you from using our website.

Data Retention

We keep customer and service information as long as needed to complete the work, honor any warranty, and meet our record-keeping and tax obligations. We keep website analytics data according to the default retention settings of the analytics services we use.

Children's Privacy

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Your Choices

You may ask us what information we have about you, ask us to correct it, or ask us to delete it by contacting us at the phone number or email address below. You may stop receiving text messages at any time by replying STOP.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date.

Contact Us

Pro-Tech Glass, LLC operates a text messaging program for customer service and scheduling.

Program Description

When you text Pro-Tech Glass, LLC — including by tapping a "Text for a Quote" link on our website — you may receive messages related to your request. These include quote and estimate information, appointment scheduling and confirmations, service reminders and follow-ups, and answers to questions you have asked us.

Message Frequency

Message frequency varies and depends on your conversation with us.

Cost

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, it is best to contact your wireless provider.

How to Opt Out

You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text us as you did the first time and we will start sending SMS messages to you again.

How to Get Help

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at Protechglassworks@gmail.com or (662) 328-7570.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Privacy

If you have any questions regarding privacy, please read our Privacy Policy above.